When we go to a restaurant, we don’t buy poultry and ground beef, but fried chicken and burgers instead. When we go to a liquor store, we don’t buy grape and barley, but wine and whiskey instead. Can I buy raw ingredient at places that sell prepared food? To get the answer, I went to a local Jamba Juice store and asked to buy fresh fruit, looking to get rejected.
Not only I walked into a store without power, I walked into one that offers what I requested – $0.75 a banana. As a competitive guy, who never wants to be rejected or accepted with ease, I moved the goal post, again and again. My request progressed like this:
Buy fresh fruit ->
Buy orange ->
Buy orange at 20% discount (from $0.25 to $0.2)
The results: I got five oranges at Jamba Juice for free, because the register had no power.
Much credit to the Daniel and Jessica, who wouldn’t reject me no matter what I tried. That’s great customer service from a company with great product (again, I love the their juice). It never ceases to amaze me how eager some companies want to please their customers, and some don’t.
Moreover, I wonder if I could negotiate a 20% price reduction this easily at a grocery store, and I want to follow up with this request tomorrow.
Learning: Nothing new today. I already know that great customer service can make me extremely happy and make rejection requests extremely hard.